1. Overview & Scope
Karum.in ("Karum", "we", "us", or "our") provides automotive technology services including physical car inspections, fair-market vehicle valuation, pre-purchase assessments, vehicle verification, and dealer valuation solutions across India.
This Privacy Policy applies to all individuals who access our website (karum.in), utilize our mobile applications, book doorstep or branch vehicle evaluations, or otherwise engage with our customer support teams. By using our platform, you acknowledge and agree to the collection, processing, and storage practices outlined herein.
2. Information We Collect
We collect information necessary to deliver accurate automotive evaluations, verify vehicle ownership, and maintain customer communication:
A. Personal Identification Information
- Contact Details: Full name, telephone/mobile number, email address, and communication preferences.
- Inspection Location: Residential or office address where a doorstep vehicle inspection is scheduled.
- Identity Documentation: Government-issued ID proof (e.g., Aadhaar, PAN, Driving Licence) when required for title verification and seller validation during ownership transfer consultations.
B. Vehicle & Automotive Information
- Vehicle Registration Number, Vehicle Identification Number (VIN / Chassis Number), and Engine Number.
- Make, Model, Variant, Manufacturing Year, Registration Year, Fuel Type, and Transmission.
- Odometer reading, service history records, insurance status, loan/hypothecation status, and RTO registration records.
- Multi-point inspection findings, engine diagnostic codes, body panel thickness measurements, and high-resolution vehicle condition photographs.
C. Technical & Analytical Data
When you browse our portal, our systems record technical diagnostics such as your IP address, browser type and version, operating system, referring URL, pages viewed, time spent on pages, and analytical identifiers collected via Google Analytics (G-PB7QNHWP06).
3. How We Use Information
We process your data for transparent, legitimate business purposes:
4. Vehicle & Inspection Data
Automotive health records, defect checklists, and mechanical diagnostic measurements generated during an inspection are categorized as technical inspection data. Karum.in retains non-personal, anonymized vehicle condition metrics to train and refine our valuation algorithms, generate automotive market index reports, and combat used car fraud.
Personal contact information associated with a vehicle report is segregated and safeguarded under restricted access controls.
6. Data Security & Storage
We implement robust industry-standard technical and administrative security safeguards to prevent unauthorized access, disclosure, alteration, or destruction of personal data:
- HTTPS / TLS encryption across all web interactions.
- Role-based access controls ensuring only authorized personnel access customer records.
- Secure cloud storage with automated backups and firewall protections.
While no internet-based platform can guarantee absolute invulnerability, we continually audit our security controls to align with modern best practices.
8. Your Privacy Rights
Under applicable Indian data protection principles, you possess the right to:
- Request access to the personal data we hold about you.
- Request corrections or updates to inaccurate or incomplete information.
- Request the deletion or anonymization of your personal data, subject to legal and financial record-keeping obligations.
- Opt-out of promotional marketing messages by following unsubscribe instructions or contacting us directly.
9. Grievance Officer & Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or wish to exercise your data rights, please contact our designated Grievance Desk: